Returns and Shipping 2018-05-01T19:45:12+00:00

Returns

We allow for returns of certain items within 15 days of receipt of purchase. To be eligible for a return, your item must be sealed and/or unused and must be in the original packaging.

If you are unhappy with your purchase, please email us first at info@alpsmd.com to explain the issue and we will get back to you as soon as possible.

If an item is damaged or defective, we will exchange it for you at no extra cost. Please send us an email at info@alpsmd.com to let us know that your item is damaged. You may then send your item to us at the following address: 6B Culnen Drive, Branchburg, NJ, USA 08876.

Refunds

Refunds will only be given on certain items within 15 days of receipt of purchase. Only regular priced items may be refunded. Sale items are not refundable. If an item is damaged or defective and you would like a refund, please send an email to info@alpsmd.com to let us know so we can process your return.

You are responsible for all shipping costs for returning your item. We will cover the cost of return shipping only on products that were received damaged or broken. To return your product, you should mail it to: 6B Culnen Drive, Branchburg, NJ, USA 08876.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the status of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please keep in mind that refunds take several days to process and appear in your bank account. If you feel that a long time has passed and you still have not received your refund, please first contact your bank or credit card company to determine processing times. If, after contacting your financial institution, you believe that your refund was not processed by us, please contact us at info@alpsmd.com and we will check on this for you.

There are certain situations where only partial refunds are granted;

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error,
  • Any item that is returned more than 15 days after delivery

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Currently, we are only able to ship our products in the mainland USA. We ship our products through USPS in 3 different ways:

First Class Package – takes about 3-5 business days
Priority Mail – takes about 3-5 business days
Priority Mail Express – takes about 1-2 business day